Delivery

Goods purchased on the Hermes.com website may only be delivered within Australia and New Zealand.
Any delivery address situated outside Australia and New Zealand will be refused during the ordering procedure. Hermes.com will not process any order for which a post office box, parcel locker, parcel pick-up service etc. delivery address is provided. Unfortunately perfume products, including samples, exotic skin (crocodile, alligator, ostrich & lizard etc.) products or items with exotic skin components (e.g. watches with alligator straps), gold and/or diamond fine jewellery/watches and Apple Watch Hermès cannot be shipped to New Zealand. For orders delivered to New Zealand additional duties/taxes may be payable by the recipient on arrival to New Zealand. All New Zealand duties/taxes are the responsibility of the receiver.

For all items excluding Furniture, delivery is complimentary. 
For Furniture items, shipping costs will be calculated at checkout before proceeding with payment.

Delivery within Australia

TNT Express Delivery
Hermès in-store collection: complimentary shipping to Hermès Sydney, Melbourne, Chadstone, Brisbane & Pacific Fair

Delivery to New Zealand

Fedex International Standard Delivery

Australia

TNT Express Delivery: your order must reach us before 12pm (AEST). Delivery is usually made the next business day, however, please allow between 1 to 5 business days from the date of your order for some rural and/or remote areas. Overnight delivery is not guaranteed. All orders require a signature on delivery. Missed deliveries will require 2 to 3 business days for re-delivery.

Hermès in-store collection: your order will be available for collection within 1 to 4 business days after your order has been processed. Only the credit card holder can collect the order in-store. Current Australian photo identification will need to be presented at the time of collection. A current passport is the only form of international photo identification that will be accepted. The Hermès store you have selected to have your order delivered to will not be able to forward, deliver or send your order to an alternative address under any circumstances.

New Zealand

Fedex International Standard Delivery: delivery is usually made in 5 to 7 business days after your order has been processed however orders can be delayed in New Zealand customs for inspection and/or payment of duties/taxes for up to 30 days. All New Zealand duties/taxes are the responsibility of the receiver. All orders require a signature on delivery.

No deliveries will be made on weekends or public holidays for all services.

To track your order, click ‘Account’ at the top right on the Hermès website. Log in, then use the menu to track your order. If necessary, please feel free to contact us by email or telephone on 1300 728 807 (Australia) or 0508 437 637 (New Zealand) Monday to Friday, 9.00am-6pm (AEST). 

An adult's signature is required at the recipient address for all delivery services. We recommend having your order delivered to an alternate address such as your business/work if you will not be home to sign for your package. Missed deliveries will require 2 to 3 business days for re-delivery.

For Hermès in-store collection only the credit card holder can collect the order in-store. Current Australian photo identification (for example, an Australian driver’s licence) will need to be presented at the time of collection. A current passport is the only form of international photo identification that will be accepted. The Hermès store you have selected to have your order delivered to will not be able to forward, deliver or send your order to an alternative address under any circumstances.