Orders

You can contact our Customer Service department by telephone on 1300 728 807 (Australia) or 0508 437 637 (New Zealand) Monday to Friday, 9.00am to 6.00pm (AEST), or use Contact Us to send an email.

Please contact our Customer Service department as soon as possible by telephone on 1300 728 807 (Australia) or 0508 437 637 (New Zealand) Monday to Friday, 9.00am to 6.00pm (AEST), or use Contact Us to send an email. Once your order has been processed and dispatched we are unable to change any of the order details, such as the name and/or address on the receipt/tax invoice.

You may experience a few minutes delay after you have placed your order and before you receive the order summary. You should also check your Spam inbox, as the message may have been delivered there depending on your email settings. If you still have not received an email, please contact our Customer Service by telephone on 1300 728 807 (Australia) or 0508 437 637 (New Zealand) Monday to Friday, 9.00am to 6.00pm (AEST), or use Contact Us to send an email. We will verify that the order has been successfully placed and will correct your email address if necessary.

Your invoice will be sent by Hermès in a ‘Confirmation of Shipment’ email once the item(s) are sent. You should also check your ‘Spam’ inbox, as the message may have been redirected depending on your email settings. If you still have not received an email, please contact us.

You can also download your electronic duplicate invoice in the ‘Your Orders’ section of your Hermès account.

Some of our items in precious materials (crocodile, alligator, lizard, etc.) purchased at the Hermès Boutique or Hermès Official online store was manufactured using material(s) which have been traded legitimately under the regulations of CITES (Convention on International Trade in Endangered Species of Wild Fauna and (or) Flora, known as “Washington Convention”)

Regulations concerning personal effects differ between countries, and some countries impose restrictions on CITES products. In such a case, it is mandatory to obtain an export, or a re-export permit based on the stipulations of the Washington Convention, issued by Wildlife Australia, Department of Agriculture, Water, and the Environment.