Care and repair

We invite you to visit the Hermès store nearest you so that one of our sales consultants may examine the item. This will allow us to give you an estimate and time frame for the repair. Most items will need to be sent to Paris for expert restoration and will have an approximate lead time of 3 to 6 months.
The contact information for all of our stores can be found at hermes.com/au/en/find-store.
Our customer service department is at your disposal to provide you with any additional information, please telephone 1300 728 807 (Australia) or 0508 437 637 (New Zealand) Monday to Friday, 9.00am to 5.30pm (AEST).

We recommend that you avoid washing your scarves and ties and instead entrust them to your dry cleaner who will clean them professionally and pay careful attention to their hand-rolled edges. Also remember that printed silk may be damaged by rain.

Your Hermès watch has a 1 year worldwide warranty (Hermès Warranty) from the day of purchase. At the time of purchase the International Guarantee booklet will be filled in, dated and signed by the retailer.
The benefits given to you by our Hermès Warranty are in addition to other rights and remedies you may have under your country’s consumer law in relation to the Hermès watch to which the warranty relates. Our Hermès Warranty does not exclude, restrict or modify any statutory rights or remedies.
During the applicable Hermès Warranty period of 1 year, Hermès will make good any production fault by repairing or replacing the affected watch or part thereof, provided that notice of any claimed defect has been given to Hermès within the 1 year warranty period.
Any claim made under our Hermès Warranty must be addressed to your country’s agent for La Montre Hermès, or to the La Montre Hermès representative at the address provided in the International Guarantee booklet, together with the Hermès Warranty. We recommend that you send your Hermès watch, packed with care, by registered post or alternately bring it to your Hermès watch store.
Any transportation or shipping cost incurred by you in making a claim under our Hermès Warranty will be borne solely by you.
This Hermès Warranty may not be transferred to any subsequent owners of your Hermès Watch.
Limits of the warranty
Damage resulting from repair services provided anywhere other than at an official or recognised Hermès repair centre is not covered and shall void the Hermès Warranty. The Hermès Warranty does not cover any damage resulting from an accident, negligence or improper handling, nor does it apply, on a more general basis, if there is evidence of misuse or abuse.
Your Hermès Warranty does not cover the leather strap and/or crystals, if any, of your Hermès watch.
Australian specific warranty provisions
In addition to the Hermès International Warranty as set out above, the following Specific Australian Warranty Provisions shall apply to Hermès watches bought and submitted for replacement, repair or refund in Australia.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where a failure does not amount to a major failure, Hermès is entitled to choose between providing you with a repair, replacement or other suitable remedy under the Australian Consumer Law.
Hermès is also entitled to have goods assessed to determine whether those goods fail to be of acceptable quality for the purposes of the Australian Consumer Law. Goods do not fail to be of acceptable quality if you cause them to become of unacceptable quality or fail to take reasonable steps to prevent deterioration of the quality or because the goods are damaged by abnormal use and/or misuse.
Any cost incurred by you in making a claim under our Hermès Warranty will be borne solely by you.
The benefits given to you by our Hermès Warranty are in addition to other rights and remedies you may have under the Australian Consumer Law in relation to the goods to which the warranty relates. Our Hermès Warranty does not exclude, restrict or modify any such statutory rights or remedies which cannot be excluded.
During the applicable Hermès Warranty period of 1 year, Hermès will make good any production fault by repairing or replacing the affected product or part, provided that notice of any claimed defect has be given to Hermès within the warranty period (1 year).
Any claim made under our Hermès Warranty must be addressed to the La Montre Hermès Australian agent, or to the La Montre Hermès representative at the address provided in the International Warranty booklet, together with the Hermès Warranty.

You may bring your Hermès watch to the authorised retailer where you purchased the watch or to an Hermès store in your country.
hermes.com/au/en/find-store
Reimagine your watch

Apple Watch Hermès leather straps are not waterproof and should not be submerged in water. Perfume, greasy substances and liquids may permanently alter the colour of the leather. Apple Watch Hermès leather straps will acquire a patina over time particularly Barenia calfskin which will darken with use, this is a natural characteristic of Hermès leather. There are no global care products for Hermès leather. The best way to care for your leather bracelet is to wipe it with a fluff-free soft cotton cloth and to store it away from light and heat when it is not being used. We recommend using the Hermès sport orange strap when wearing your Apple Watch Hermès during sport or exercise activities.
To repair your device, call Apple or visit an Apple store or authorized Apple service centre (the repair options available may vary depending on the country and repair may be limited to the country of purchase).

AppleCare+
AppleCare+ is additional coverage for Apple Watch Hermès. To learn more, visit Apple online or head to an Apple Store nearest to you.

Hermès Watch Band Warranty
Hermès shall deliver to the customer a watch band that is free from manufacturing defects at the time of delivery, that is to say that the product will be fit for the normal use expected for this kind of product and will have the features set out at the time of the order and its acceptance. This warranty does not cover normal wear and tear, or any damage resulting from an accident, negligence, or improper handling. Nor does it apply, on a more general basis, if there is evidence of improper use or misuse. This warranty may only be exercised on condition that the customer does so within the statutory period applicable to the country of purchase as from the delivery of the goods. Any quality claim concerning a watch band must be addressed to the Hermès store of the purchase or to any Hermès store, the address of which can be found at the following link: https://www.hermes.com/au/en/find-store/. If a valid claim is submitted, the customer may choose to have the watch band repaired or replaced, or may request a credit, unless one of these choices leads to a patently disproportionate cost for Hermès. The repair or replacement of a watch band will occur at no cost to the customer and shall be without prejudice to possible damages in the event that the customer should be entitled to such.

Leather is a living material that evolves, changes colour, softens and will acquire a patina over time. It should be protected from humidity and prolonged exposure to light or extreme heat. There are no global care products for Hermès leather. The best way to maintain your bag is to regularly return it to our workshops in Paris to be cleaned and, if needed, restitched and repolished.

Saddle leather is a living material that evolves, changes colour, softens, and will acquire a patina over time. It should be protected and maintained with care. Please do not hesitate to visit the dedicated page for more information or to contact our experts for any assistance.

Although it is highly resistant, precious metals and naturel stones are sensitive to their environment.
In general, we recommend that you remove your jewellery before any activity that may damage it : sport, swimming pool or beach, but also housekeeping, gardening and DIY.
Beware of shocks, which cause marks and scratches of varying depth. Similarly, several pieces of jewellery worn or stored in contact with each other may scratch or catch one another.
Finally, to slow down the natural oxidation effect, avoid exposing your jewellery to moisture, intense heat, and contrasts in temperature. Make it a habit to remove your jewellery before washing your hands, and for example before a sauna or steam room session.

Please peruse $TOKEN$ they will help you preserve your Hermès leather lastingly.