Hermès is committed to making its website accessible in accordance with article 47 of law 2005-102 from February 11, 2005. 
To this end, the company has implemented the following strategy and actions: 
The multi-year accessibility Strategy and action Plan are currently being drafted and will be published shortly.  
This accessibility declaration applies to https://www.hermes.com/fr/fr/ 

Compliance status

The website https://www.hermes.com/fr/fr/ is partially compliant with version 4.1 of the RGAA (French General framework for improving accessibility), based on the nonconformities listed below.

Test results

The compliance audit carried out by Access42 revealed that 66,67% of RGAA (version 4.1) criteria are met. 
The average compliance rate for the online service was higher, at 82.81%. 
The test results are outlined below.

Non-accessible content

Nonconformities concerning images, colors, scripts, mandatory elements, structuring, layout, forms and navigation.

Exemptions due to disproportionate burden

No disproportionate burden identified.

Content not subject to accessibility requirements

•    Live video broadcasts
•    Third-party content

This declaration was established on June 30, 2025 and updated on July 29, 2025.

Tools used to create the hermes.com website 

•    HTML5 
•    CSS
•    JavaScript 

Test environment

Content rendering checks were carried out according to the combinations recommended by the RGAA 4.1 reference database, using the following versions: 

• Firefox 192 and NVDA 2024.3
• Firefox 192 and JAWS 2023
• Safari 17.5 and VoiceOver (macOS 14.5)
• Chrome 120 and TalkBack (Android 13)

Tools used during evaluation

Accessibility evaluation is carried out via manual testing and aided by tools (specific cascading style sheets, the HeadingsMaps and WebDeveloper Toolbar extensions, and Color Contrast Analyser).

Site pages assessed for compliance 

A representative sample of the site's different page types was assessed for compliance:

• Homepage
• Legal Notice
• Accessibility declaration
• Frequently asked questions
• Frequently asked questions - details
• Contact us
• Authentication page
• Account creation page
• Customer account
• Product grid
• Search and results page
• Belt kit product page
• Hermès Apple Watch product page
• Product page with virtual try-on
• Compose your own gift set product page
• Find a store page
• Store details page
• Editorial page
• E-booking journey page
• Purchase funnel
• Petit h editorial page
• Personal Data
• Environmental information 

You can help us improve our site's accessibility by reporting any problems you encounter. To do so, please contact our customer service.

Use this procedure in the following circumstances.
You’ve notified the website manager of an accessibility issue that is preventing you from accessing content or services on the portal and you have not received a satisfactory response.

•    Contact the European Consumer Centre in your region