Collect in store

It is possible to collect the items you have ordered on Hermes.com in-store. This service is currently only available in selected stores. While completing your order, the option of in-store collection may be offered, according to your billing address. 
Orders are shipped via FedEx Ground service. 
An email will be sent to you informing you of the arrival of your order in-store. You will then have 14 days to collect your order. 
To collect your order, please introduce yourself to a sales person when you arrive at the store, along with:

• the email informing you of the availability of your order (printed out or on the screen of your phone),
• proof of identification.

Only the person who placed the order on Hermes.com can collect the order in store. 
Also, the Hermès store you have selected for in store collection will not be able to arrange to have the order re-directed or delivered to an alternate address - all orders can only be collected in store with photo identification.

An email will be sent to you when your order is available in store. 
For collection from an Hermès store in Toronto, your items will be available within:

• 1 business day for orders placed and confirmed before 1 p.m. on a weekday
• 2 business days for orders placed and confirmed after 1 p.m. on a weekday 

For collection from an Hermès store in Montreal, Calgary or Vancouver, your items will be available within 3 to 8 business days for all orders confirmed before 2 p.m. Monday to Friday. 
To collect your order, please introduce yourself to a sales person when you arrive at the store. Please bring along:

• the email informing you of the availability of your order (printed out or on the screen of your phone)
• proof of identification you have 14 days to collect your order from the receipt of the e-mail informing you of its availability in store.