Orders

Please contact our Customer Service department by telephone at  1-855-770-8626 from Monday to Friday, from 9:00 a.m. to 5:00 p.m.EST, or by email under the "Contact us" section.

Please contact our Customer Service department as soon as possible by telephone at  1-855-770-8626 from Monday to Friday, from 9:00 a.m. to 5:00 p.m., or by email under the "Contact us" section.

IYou may experience a few minutes delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been delivered there depending on your email settings. If you still have not received an email, please contact Customer Service. They will verify that the order has been successfully placed and will correct your email address if necessary.

Your electronic invoice will be sent by HERMES CANADA in a shipping confirmation email or in a store pickup confirmation email.  This electronic invoice constitutes the original receipt for the purposes of the Terms and Conditions.