Availability

Hermès leather goods may be purchased exclusively in Hermès stores and on the Hermès website, with the exception of the Kelly and Birkin lines, which are sold exclusively in our bricks-and-mortar stores (addresses available on hermes.com/ca). 
Due to the high number of requests for these objects, it is possible that the model you are seeking is not available. We invite you to contact our sales consultants, who will be able to help you, or Customer Service.

All of our products are created by hand by our artisans, according to very strict quality criteria, and mastering Hermès expertise requires many years. We work primarily with leather, a natural material and a resource limited by Hermès’ strict selection criteria. For all of these reasons, several months are required to create an Hermès leather good.

Each Hermès store is free to choose their own assortment. The Hermes.com site offers a selection of products that are all in stock. As our offering is constantly being updated, we invite you to check back regularly. You may search our site by entering your request in the "search an item" field located at the top left of your screen. Our Customer Service department is at your disposal to assist you in your search, by telephone at 1-855-770-8626 from Monday to Friday, from 9:00 a.m. to 5:00 p.m. EST, or by email under the "Contact us" section.

We would be happy to send you a sample of your requested fragrance, subject to availability. Please send us an email under the "Contact us" section with your complete mailing address.
You may also visit one of our stores where one of our sales associates can present our entire fragrance collection to you with fragrance testers and provide you with samples, subject to availability.