Delivery

Shipping conditions (options applicable subject to availability of the following shipping services at the time of purchase):

The shipping costs are as follows:

Shipping to France and the Principality of Monaco:

• Chronopost Express: free shipping costs

Delivery to Belgium, Luxembourg, the Netherlands, Spain and Sweden:

• FedEx Standard: free shipping costs
• The FEDEX Express service (described in article 8.3.b) at a cost of Dkr75

Delivery to Germany, Portugal, Italy, Ireland, Austria, the Czech Republic, Finland, Denmark and Poland:

• UPS Standard: free shipping costs
• The UPS Express Saver service (described in article 8.3) at a cost of Dkr75
• The UPS Express service (described in article 8.3) at a cost of Dkr110

Specific shipping services: 
Shipping costs for a "Le Flâneur" bike amount to Dkr1120. The shipping is carried out by a specific carrying firm by appointment only. The Customer Service department will contact you to arrange a delivery time.

For furniture/lighting a delivery fee amounting to 6% of the order’s amount with a cap of Dkr41000 will be charged.
 

Delivery to France and the Principality of Monaco

Chronopost Express delivery times:

• two (2) business days for all orders placed and validated before one (1) p.m. on a business day;
• three (3) business days for all orders placed and validated after one (1) p.m. on a business day.

Delivery to Corsica: three (3) business days for all orders placed on a business day.
Business days comprise every day from Monday to Friday, excluding public holidays.

Delivery to Belgium, Luxembourg, the Netherlands, Spain, and Sweden:

FedEx® Express delivery times:

• one (1) to two (2) business days for all orders placed and validated before one (1) p.m. on a business day;
• two (2)  to three (3) business days for all orders placed and validated after one (1) p.m. on a business day.

Fedex Express carries out deliveries from Monday to Saturday, excluding public holidays.
Orders including a perfume require an (1) additional business day for delivery.

FedEx® Standard delivery times:

• five (5) to six (6) business days for all orders placed and validated before one (1) p.m. on a business day;
• six (6) to seven (7) business days for all orders placed and validated after one (1) p.m. on a business day.

FedEx® Standard carries out deliveries from Monday to Saturday, excluding public holidays.

Deliveries to Germany, Portugal, Italy, Ireland, Austria, the Czech Republic, Finland, Denmark and Poland:

UPS Standard delivery times:

• five (5) to six (6) business days for all orders placed and validated before one (1) p.m. on a business day;
• six (6) to seven (7) business days for all orders placed and validated after one (1) p.m. on a business day.

UPS Express Saver delivery times: 

• one (1) to two (2) business days for all orders placed and validated before one (1) p.m. on a business day;
• two (2) to three (3) business days for all orders placed and validated after one (1) p.m. on a business day.

UPS Express delivery times: 

• one (1) to two (2) business days for all orders placed and validated before one (1) p.m. on a business day;
• two (2) to three (3) business days for all orders placed and validated after one (1) p.m. on a business day.
  If this service is selected, your order is guaranteed to be delivered before midday.

Orders including a perfume require an (1) additional business day for delivery.
 

To track your order, click the "Account" link located at the top right of the Hermes.com website. Log in, then use the menu to track your order. If necessary, please feel free to contact our Customer Service department by telephone or by email under the "Contact us" section.
 

Items purchased on this website can only be delivered to certain European countries, as well as Switzerland and Norway. 
The exhaustive list of countries eligible for delivery may be consulted in the GCS. 
Any delivery address located outside the countries mentioned will be refused when placing the order. Hermes.com will not process an order with a P.O. Box.
 

For security reasons, Hermes.com will not process any order that is requested to be delivered to a general delivery address or P.O. Box. All Hermes.com packages are personally delivered to their recipient and, as a result, no packages will be dropped off in a mailbox.

For security reasons, all Hermes.com packages are personally delivered to their recipients. No package can be dropped off at a mailbox.

A signature may be required upon receipt of your order.
 

We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the "comments" area when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice.