Orders

Please contact our Customer Service via the “Contact us” page for assistance with your online orders from Monday to Friday  (except public holidays), from 9:30am to 6:00pm.

Upon clicking on the ‘Order and Pay’ button and completion of the payment for relevant transaction, the order will begin processing for fulfilment. Once submitted for processing you may not make any changes or to cancel the order, except as expressly provided in the legal terms of Sale or applicable law. The placement of your order means your acceptance of the General Terms and Conditions of Sale.  

You may experience a few minutes delay after you have placed your order and before you receive the SMS/email notification of your order. If you still have not received the email, open your junk mail folder select the messages you want to keep and add the sender to your safe senders list or your contact list. If the problem still occurs, please contact our Customer Service at 29195088, from Monday to Friday (except public holidays), from 9:30am to 6:00pm. 

No, only one invoice per order will be issued. However, you can reprint duplicate copies of the invoice from your account.

When you place items in your shopping cart, you need to proceed to checkout in order to complete the whole ordering process. If order is successfully placed, you will receive an order summary SMS/email.

The “pending payment” status refers to the situation the payment has yet to get through as the system is still seeking approval due to incomplete/ incorrect billing/ shipping information. Your order will be proceeded upon successful completion of the online payment processing. Otherwise, the order will be cancelled automatically. In that case, please place the order again.

If you register with a wrong email address, you will be unable to receive the email notification when you place an order. Please contact our Customer Service via the “Contact us” page for assistance. The updated email address will be used in subsequent orders.

There are a number of reasons that may lead to your order being cancelled. Before you click "Order and Pay" button, please make appropriate amendments if any of the following situations applies.
- Your shipping address is a freight forwarding company with no valid phone number or parcel pickup point (i.e convenient store, lockers.).
- Your billing name and address does not match with the credit card you use for order placement.
- Your order has exceeded the product quantity limit for each customer per calendar year. Returned orders and/ or your cancellation requests are also counted in it.
- Your provided credit card information is incorrect (i.e. expiry date, card name, card number, card verification code.).