Care and repair

Apple Watch Hermès leather straps are not waterproof and should not be submerged in water. Perfume, greasy substances and liquids may permanently alter the colour of the leather. Apple Watch Hermès leather straps will acquire a patina over time particularly Barenia calfskin which will darken with use, this is a natural characteristic of Hermès leather. There are no global care products for Hermès leather. The best way to care for your leather bracelet is to wipe it with a fluff-free soft cotton cloth and to store it away from light, heat and humidity when it is not being used. We recommend using the Hermès sport orange strap when wearing your Apple Watch Hermès during sport or exercise activities.

To repair your device, call Apple or visit an Apple store or authorized Apple service centre (the repair options available may vary depending on the country and repair may be limited to the country of purchase).

Apple One-Year Limited Warranty Summary
Apple warrants the included Apple-branded hardware product and Apple-branded accessories against defects in materials and workmanship for one year from the date of original retail purchase. Apple does not warrant against normal wear and tear, nor damage caused by accident or abuse. To obtain service, call Apple or visit an Apple Retail Store or an Apple Authorized Service Provider—available service options are dependent on the country in which service is requested and may be restricted to the original country of sale. Call charges and international shipping charges may apply, depending on the location. Subject to the full terms and detailed information on obtaining service available at https://www.apple.com/legal/warranty/ and https://support.apple.com/, if you submit a valid claim under this warranty, Apple will either repair, replace, or refund your hardware product at its own discretion. Warranty benefits are in addition to rights provided under local consumer laws. You may be required to furnish proof of purchase details when making a claim under this warranty.

AppleCare+
AppleCare+ is additional coverage for Apple Watch Hermès. To learn more, visit Apple online or head to an Apple Store nearest to you.

Hermès Watch Band Warranty
Hermès shall deliver to the customer a watch band that is free from manufacturing defects at the time of delivery, that is to say that the product will be fit for the normal use expected for this kind of product and will have the features set out at the time of the order and its acceptance. This warranty does not cover normal wear and tear, or any damage resulting from an accident, negligence, or improper handling. Nor does it apply, on a more general basis, if there is evidence of improper use or misuse. This warranty may only be exercised on condition that the customer does so within the statutory period applicable to the country of purchase as from the delivery of the goods. Any quality claim concerning a watch band must be addressed to the Hermès store of the purchase or to any Hermès store, the address of which can be found at the following link: https://www.hermes.com/mo/en/find-store/. If a valid claim is submitted, the customer may choose to have the watch band repaired or replaced, or may request a credit, unless one of these choices leads to a patently disproportionate cost for Hermès. The repair or replacement of a watch band will occur at no cost to the customer and shall be without prejudice to possible damages in the event that the customer should be entitled to such.

We invite you to visit your nearest Hermès store, our sales associates will be delighted to assist you. 

We recommend that you avoid washing your scarves and ties and instead entrust them to your dry cleaner, who will clean them professionally and pay careful attention to their hand-rolled edges. Also, remember that any printing on silk may be damaged by the rain.

Leather is a living material that evolves, changes colour, softens, and becomes patinated over time. It should be protected from humidity and prolonged exposure to light or extreme heat. It is not recommended to use care products available on the market that are not adapted to Hermès leathers. The best way to maintain your bag is to 1) wipe it with a dry fluff free white cotton cloth after use; 2) store it in a place which does not expose to heat, light and humidity after use; 3) store it in a way that the leather item is not stacked or touched by another item. After a certain time of usage, it is recommended that the leather item be evaluated by our craftsman to recommend the necessary cleaning or repair.

Although it is highly resistant, precious metals and naturel stones are sensitive to their environment.
In general, we recommend that you remove your jewellery before any activity that may damage it : sport, swimming pool or beach, but also housekeeping, gardening and DIY.
Beware of shocks, which cause marks and scratches of varying depth. Similarly, several pieces of jewellery worn or stored in contact with each other may scratch or catch one another.
Finally, to slow down the natural oxidation effect, avoid exposing your jewellery to moisture, intense heat, and contrasts in temperature. Make it a habit to remove your jewellery before washing your hands, and for example before a sauna or steam room session.

Please peruse the following care tips, they will help you preserve your Hermès leather lastingly.

You may bring your Hermès watch to the authorised retailer where you purchased the watch or to an Hermès store in your country.

Maintain your timepiece.

Please do not hesitate to contact us for any assistance.