Delivery

Goods purchased on the Hermes.com website may only be delivered within Malaysia.
Any delivery address situated outside Malaysia and will be refused during the ordering procedure. Hermes.com will not process any order for which a post office box, parcel locker, parcel pick-up service etc. delivery address is provided.

Delivery within Malaysia with DHL Express Worldwide is complimentary.

Delivery will take within 2 to 3 business days.
All orders require a signature on delivery.
Missed deliveries will require 2 to 3 business days for re-delivery.
No deliveries will be made on weekends or public holidays for all services.
Orders placed after 1pm on Friday will be dispatched the following Monday or next business day.
Orders placed over the weekend or public holiday will be sent out on the following Monday or next business day.
We do not provide absolute guarantees, due to unforeseen circumstances delays may occur.

To track your order, click Account at the top right on the Hermes.com website. Log in, then use the menu to track your order. If necessary, please feel free to contact our Customer Service by telephone on 1800 819 255 from Monday to Saturday, 09:00 am to 09:00 pm, or on Sunday, 12:00 pm to 09:00 pm, or use Contact Us to send an email.

An adult's signature is required at the recipient address for all delivery services. We recommend having your order delivered to an alternate address such as your work if you will not be home to sign for your package. Missed deliveries will require 2 to 3 business days for re-delivery.