Returns and exchanges

Conditions for returning a product

You are entitled to return any product ordered via the Hermes.com website within a maximum period of 30 days following the date of confirmation of the order shipment (date on the invoice).

Product must be returned in perfect condition, unworn, with their original packaging and tags attached (including the orange box, packaging materials such as dust bags, accessories, trade mark signs, certifications and plastic packaging when applicable).

HERMÈS shoes:
We recommend that you try your shoes on non-abrasive surfaces. We may not be able to accept your return if the sole is damaged or marked.

Belt kits
If you have purchased a belt kit comprising a belt strap and buckle, the item can only be returned or exchanged as a complete set of leather strap plus buckle. 

Returning a product to Hermes.com

Returning a product for refund is free of charge and can only be returned from the country of delivery In order to enjoy free returns, you must return the product to us via our carrier within a maximum of thirty (30) days from the date of the return request being made through the Site:

1. Log in to your account

2. Select “ORDER HISTORY” and find your order  

3. Select “Request refund”

4. Select the product(s) to be returned, choose the available timeslot and pick up address

5. Place the return item in another shipping box to protect our orange packaging. Seal the box properly before handing it to the courier.

6. Download and print the pre-paid return label and duty invoice from the return request 
notification email and affix it to the parcel. Ensure you have removed the previous delivery label.

7. Print the duty invoice received by email and hand it to the carrier
 

After the return

Following receipt of your product, we shall assess the product for the purposes of determining whether to accept the return and reserve the right not to accept the return of any product at our discretion. We will notify you as to whether we have accepted the return of the product in the Acceptance notice. 

If accepted your refund will be processed within 4 business days of the Acceptance notice. The refund shall be issued via the same payment method used for the order and in the same currency used by the client when paying for the order. 

Return to Hermès stores

Hermès stores do not offer refunds on any product purchased on Hermes.com and will only entitled you with an exchange of merchandise. 

Any Hermès product purchased from Hermes.com may also be exchanged for a different product at any Hermès store (excluding Argentina, Brazil, China, India, Lebanon, Russia, South Korea, Taiwan, Thailand, Vietnam and airport stores) provided that the relevant local legislation allows such exchange. The list of Hermès stores offering exchanges can be found at https://www.hermes.com/my/en/find-store/.

To exchange for bags and/or small leather goods, the original product purchased needs to be in the same category of bags and/or small leather goods.

If you ask for a refund, Hermès E-MESA Pte Ltd will use commercially reasonable efforts to ensure that any refund will be made within 4 business days of receipt of the acceptance notice. The refund shall be issued via the same payment method used for the order and in the same currency used by the client when paying for the order.
Please note that while the refund will be processed by Hermes.com within 4 business days of receipt of the acceptance notice, the time for the funds to become available in your account will vary, this can take up to 10 business days.