Delivery

Shipping conditions (options applicable subject to availability of the following shipping services at the time of purchase):

The shipping costs are as follows: 

• The UPS Express Saver service at a cost of NOK100.
• The UPS Express service at a cost of NOK150.

Specific shipping services: 
Postage and packaging for the purchase of a "Le Flâneur" bike amounts to NOK1380.
For furniture a delivery fee of 6% of the order’s amount with a cap of NOK48000 will be charged upon shipment of your order. 

UPS Express Saver delivery times :

• one (1) to two (2) business days for all orders placed and validated before one (1) p.m. on a business day;
•  two (2) to three (3) business days for all orders placed and validated after one (1) p.m. on a business day.

UPS Express delivery times :

• one (1) to two (2) business days for all orders placed and validated before one (1) p.m. on a business day;
•  two (2) to three (3) business days for all orders placed and validated after one (1) p.m. on a business day.
  If this service is selected, your order is guaranteed to be delivered before midday.

Orders including a perfume require an (1) additional business day for delivery.

To track your order, click the "Account" link located at the top right of the Hermes.com website. Log in, then use the menu to track your order. If necessary, please feel free to contact our Customer Service department by telephone or by email under the "Contact us" section.

Items purchased on this website can only be delivered to certain European countries, as well as Switzerland and Norway. 
The exhaustive list of countries eligible for delivery may be consulted in the GCS. 
Any delivery address located outside the countries mentioned will be refused when placing the order. Hermes.com will not process an order with a P.O. Box.

For security reasons, Hermes.com will not process any order that is requested to be delivered to a general delivery address or P.O. Box. All Hermes.com packages are personally delivered to their recipient and, as a result, no packages will be dropped off in a mailbox.

For security reasons, all Hermes.com packages are personally delivered to their recipients. No package can be dropped off at a mailbox.

A signature may be required upon receipt of your order.
 

We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the "comments" area when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice.