Returns and exchanges

If you wish to exchange your order or ask for a refund, you have the option of returning any product ordered via Hermes.com within thirty (30) calendar days of the delivery date.

Products returned must be accompanied by their invoice or a copy of the invoice in the case of a partial return.

In the case of an exchange or request for a refund, the product may be returned free of charge using our prepaid return label system.

If the items were a gift, you may only exchange them for items of the same value. Please contact our Customer Service department, who will send you the prepaid return label by email.

The following conditions apply for fragrance returns:

• the product must not have been opened and must be returned in its original packaging (wrapped in transparent film);
• in the case of a return of a product damaged on arrival, the customer must ensure that the bottle remains sealed (otherwise, please contact our Customer Service department).
  Hermès stores do not refund products purchased via Hermes.com.

RETURNING YOUR ITEM
Log into your account and click "ask for an exchange or a refund" in the "your orders" section. Follow the instructions, which will allow you to: 

• choose the items to be returned and the reason you are returning them
• choose your shipping method (package pick-up at home, with an appointment service)
• download and print your prepaid return label. This step is only required if the return is not handled by UPS®.

If you are unable or do not wish to use the prepaid return label service, please contact our Customer Service department, who will record your return.

In this case, it is your responsibility to prove that the goods have been returned and to return them via a recognized carrying firm of your choice that will provide proof of shipping and delivery. You will bear the costs of returning the goods. Hermès is not responsible for items returned to Hermes.com that are lost, misdirected or delivered late by a carrying firm of your choice. It is your responsibility to assume all of the risks for these returns, along with the expenses, insurance and transport costs associated with these returns.

Products purchased online may be exchanged in an Hermès store within thirty (30) calendar days following the delivery date.
Hermès stores do not refund products purchased via Hermes.com.
Certain items purchased via Hermes.com cannot be exchanged in the store; depending on the type of product and sometimes on the country of delivery, the return of these products for exchange or refund may either be initiated online via Hermes.com or may require you to contact the Hermès Customer Service department to organize their return.
The list of products and delivery countries requiring a specific return process is available in the GCS.
You will find the list of Hermès stores at stores.hermes.com.
 

There is a specific procedure for returning watches and jewelry sent to Italy, as well as returning fragrances. To return these types of product, you will need to contact the Customer Service department.

The return costs will be refunded if the prepaid return label system is not available for the type of item that you wish to return.

Conditions for returning fragrances:
Perfume, make-up and beauty Products must not have been opened and must be returned in their original packaging with their transparent film. When returning a defective Product or a Product that has been damaged during delivery, you must ensure that the bottle is still hermetically sealed; if this is not the case, please contact the Customer Service.
The return by post of perfume and/or nail polish products is not possible. This type of Products is regarded as dangerous goods and cannot be returned using our carrying firms’ services. To return a perfume and/or nail polish, please contact our Customer Service and they will direct you to the boutique closest to your address.

Conditions for returning belt kits:
If you have purchased a belt kit comprising a belt strap and buckle, the item can only be returned as a complete set: leather strap plus buckle.

Conditions for returning the bicylcle "Le Flâneur" :
Please contact our Customer Service to arrange a return. The product must be returned in its original packaging.

Return policy for the Apple Watch:
If you have ordered our Hermès Apple Watch, it will not be possible to partially return or exchange this item: you must return the watch straps with the watch case. The Apple Watch Hermes must be returned in its original packaging and cannot have already been paired or synced with an electronic device. The serial number on the Apple Watch Hermes being returned must match the serial number on the original receipt.

In-store returns of the Apple Watch Hermes must be done in the country shown on the shipping address at an authorised Apple Watch Hermes retailer. Click on the link for a list of retailers www.hermes.com/applewatchhermes

Conditions for returning HERMÈS shoes:
We recommend that you try your shoes on non-abrasive surfaces. We will not be able to accept your return if the sole is damaged or marked.

We strive to issue refunds as quickly as possible. You should receive your refund within 15 business days after your returned item(s) is/are received at our warehouse.