Collect in store

Where applicable, it is possible to collect the items you have ordered on Hermes.com in-store for selected items. This complimentary service is currently available at selected stores only. The option of in-store collection will be offered during checkout. 
An email will be sent informing you of the arrival of your order in-store. You have 14 days to collect your order, after this time the order will be returned to Hermes.com.
To collect your order, please introduce yourself to a sales associate when you arrive at the store, along with the email informing you of the availability of your order (printed out or on the screen of your phone), and a proof of identification. You will have to sign the collection slip as proof of reception.

A third party can collect your parcel on your behalf. Please indicate the name and telephone number of the person while completing your order. Do not forget to forward to the third party the arrival-in-store confirmation received by email. 
The third party will have to show a proof of identification. Orders can only be collected in-store with valid photo identification and the name on the ID must match the name indicated on the order.

• Your order will be ready for collection within 1 to 4 business days from the time it has been processed by our customer service department.
  An email will be sent to you when your order is available for collection in store.

Exchange and return policy is strictly the same as any other purchase on Hermes.com:
•   You are entitled to return any product within a maximum period of 30 days following the date on the invoice, as long as the item is in perfect condition and with the original receipt.  
•    Hermès stores do not offer refunds on any product purchased on Hermes.com and will only entitled you with an exchange of merchandise.
•    Returns are accepted only when they pass our quality control.

If you want to return your parcel, you can do it from the website by connecting to your account and clicking on Track, exchange or return. For Web to shop orders, our sales associates would also be pleased to assist you and manage the return on your behalf.