Returns and exchanges

      • How do I return or exchange an item ordered via Hermes.com?

         

        Conditions for returning a product

        You are entitled to return any product ordered via the Hermes.com website within a maximum period of 30 days following the date on the invoice.

        Product must be returned in perfect condition, unworn, with their original packaging and tags attached (including the orange box, packaging materials such as dust bags, accessories, trade mark signs and certifications).

        Fragrances and Beauty products
        We do not accept returns of fragrances (including perfumes and bath line products) and beauty products (including makeup accessories) for hygiene and safety reasons.

        HERMÈS shoes:
        We recommend that you try your shoes on non-abrasive surfaces. We may not be able to accept your return if the sole is damaged or marked

        Belt kits
        If you have purchased a belt kit comprising a belt strap and buckle, the item can only be returned or exchanged as a complete set of leather strap plus buckle. 

        Apple Watches
        The Apple Watch Hermès must be returned in its original packaging and cannot have already been paired or synced with an electronic device. The serial number on the Apple Watch Hermès being returned must match the serial number on the original receipt.
        Apple Watch Hermès cannot be partially returned or exchanged and must be returned as a whole.

        Returning a product to Hermes.com

        Returning a product for refund is free of charge. In order to enjoy free returns, you must return the product to us via our carrier:

        1. Log in to your account
        2. Select “ORDER HISTORY” and find your order  
        3. Select “Request refund”
        4. Select the product(s) to be returned, choose the available timeslot and pick up address 
        5. Place the return item in another shipping box to protect our orange packaging 
        6. Download and print the pre-paid return label from the return request 
        notification email and affix it to the parcel. Ensure you have removed the previous delivery label 
        7. Seal the box properly before handing it to the courier
         

        After the return

        Following receipt of your product, we shall assess the product for the purposes of determining whether to accept the return and reserve the right not to accept the return of any product at our discretion. We will notify you as to whether we have accepted the return of the product in the Acceptance notice.

        If accepted your refund will be processed within 4 business days of the Acceptance notice. The refund shall be issued via the same payment method used for the order and in the same currency used by the client when paying for the order.

        Return to Hermès stores

        Hermès stores do not offer refunds on any product purchased on Hermes.com and will only entitled you with an exchange of merchandise.

        Any Hermès product purchased from Hermes.com may also be exchanged for a different product at any Hermès store (excluding Argentina, Brazil, China, India, Lebanon, Russia, South Korea, Taiwan, Thailand, Vietnam and airport stores) provided that the relevant local legislation allows such exchange. The list of Hermès stores offering exchanges can be found at hermes.com/sg/en/find-store.

        To exchange for bags and/or small leather goods, the original product purchased needs to be in the same category of bags and/or small leather goods.

        In-store returns of the Apple Watch Hermès must be done in the country shown on the shipping address at an authorized Apple Watch Hermes retailer (list of retailers www.hermes.com/applewatchhermes).

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