Orders

You can get assistance by contacting our Customer Service at +6620172000 (please refer to the operating hours displayed in the "Contact Us" section) or send us an email.

Please contact our Customer Service by phone at +6620172000 (please refer to the operating hours displayed in the "Contact Us" section) or send us an email. Kindly note that once your order has been processed and dispatched, we are unable to change any of the order details, such as the name and/or address on the receipt/tax invoice.

You may experience a few minutes delay after you have placed your order and before you receive the order summary. You should also check your spam inbox, as the messages may have been delivered there depending on your email settings. If you still have not received an email, please contact our Customer Service by phone at +6620172000 (please refer to the operating hours displayed in the "Contact Us" section) or send us an email. We will verify that the order has been successfully placed and will correct your email address if necessary.

You can request a FULL tax invoice version during the checkout process, “under Payment” by ticking the small box “I need a full tax invoice” and fill-in the required information. Kindly note you cannot edit yourself after the order is created, so please make sure all information is correct.

If you wish to revise details after the order is created, please contact our Customer Service as soon as possible for assistance.

Please be aware, a full tax invoice cannot be edited after the order has been dispatched and cannot be re-issued.