General terms and conditions of use
Last updated
Friday, October 3, 2025General terms and conditions of use
The Hermes.com THAILAND website (www.hermes.com/th/) is published and operated by HERMÈS SELLIER, a subsidiary of HERMÈS INTERNATIONAL SCA. HERMÈS INTERNATIONAL SCA and its directly or indirectly owned subsidiaries are part of the Hermès group (“Hermès Group”). SAINT-HONORÉ (BANGKOK) COMPANY LIMITED is an indirectly owned subsidiary of HERMÈS INTERNATIONAL and has its registered office at 57 Park Ventures Ecoplex, Unit 1801, 1808 - 1012, 18th Floor, Wireless Road, Lumpini Sub-district Pathumwan District, Bangkok, Thailand, and is part of the Hermès Group. HERMÈS SELLIER grants SAINT-HONORÉ (BANGKOK) COMPANY LIMITED (“HERMÈS”, “we” or “us”) the right to sell a selection of Hermès products over the Internet.
The use of the Hermes.com THAILAND website (www.hermes.com/th/) (the “Site”) and the purchase of any products offered on the Site are subject to these Terms and Conditions of Use of the Site ("Terms and Conditions of Use"). The use of Site constitutes your acknowledgment that you have read, understood and accepted without reservation these Terms and Conditions of Use and your consent to the terms of the Privacy Policy for the Site (see "Security and Personal Data").
These Terms and Conditions of Use and the Privacy Policy may be updated at any time. The Terms and Conditions of Use and the Privacy Policy applicable at the time of using the Site are those that are applicable to you.
We advise you to keep regularly informed of the applicable terms and conditions. You can view the applicable version of the Terms and Conditions of Use or of the Privacy Policy at any time by clicking on the "Terms and Conditions of Use" (Thai version) or “Privacy” section.
The Hermes.com THAILAND website Privacy Policy (see "Privacy Policy") governs the use of any personal information that you agree to provide to us on this website. We may modify or amend its Privacy Policy at any time as provided in the Privacy Policy.
By accessing and/or using the Site and/or any of the services on the Site, you warrant that you are at least 20 years of age, without prejudice to any local law setting a different minimum age. If at any time it is discovered that you are not at least 20 years of age, we shall be entitled to close or suspend any user account registered by you without any liability to you.
All materials featured on the Site (drawings, designs, models, illustrations, images, sound tracks, texts, logos, trademarks…) are the exclusive property of the Hermès Group. You may not reproduce, by any means or process, totally or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such materials contained on the Site.
The "Hermès" trademark, the device trademark of a horse and carriage and all other Hermès-related trademarks and logos, whether or not registered, displayed on the Site, as well as the domain name "Hermes.com", are and will remain the exclusive property of the Hermès Group. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose whatsoever without prior and express agreement of the Hermès Group is prohibited.
You may not remove any copyright (droit d'auteur), trademark or other proprietary notice contained on the Site or any content contained therein. You may make a single copy of web pages published on the Site for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright (droit d'auteur) and other proprietary notices contained therein.
Hermès offers you the option of being notified of the replenishment of products when certain products offered on the Site are out of stock at the time of your visit. By clicking on " Notify me" and registering for the replenishment notification service, you agree to create an account or, if you already have an account, to provide the email address and password with which your account was created (the "Registration").
Subscription to the notification does not guarantee the forthcoming availability of the product and in no way constitutes a reservation in the event of a return to stock. Once you have registered for the notification service, you will receive an email confirming that your notification Registration has been accepted (the "Confirmation Email"). In the event that the product is returned to stock, you will be notified by an email sent to the email address you provided during the Registration. Hermès cannot be held responsible for errors in the reception of emails due to spam filters or any other configuration of your mailbox and invites you to check your spam if you have not received the Confirmation Email.
The notification service is valid for 180 days from the date Hermès sends you the Confirmation Email. After this period, the Registration for the replenishment notification request will be cancelled and no notification of return to stock will be sent.
Registration for the notification is limited to 10 products. Beyond that number, no new notification registration will be accepted.
You can unsubscribe at any time by clicking on the unsubscribe link in the Confirmation Email.
The notification service is intended to inform you of the availability of certain products and must not be used for abusive or fraudulent purposes. Hermès reserves the right to suspend your access to the notification service if any abuse, fraudulent use or use that does not comply with these conditions is detected.
The Site may contain links to third party websites that are not published or controlled by us. Such links are provided as a convenience only and cannot, and may not be interpreted as, an express or implied endorsement of such websites, their content or any products or services offered thereon.
You may only provide a link to the Site if expressly authorized in writing by us.
We shall not be liable to you or any third party for any indirect, incidental, special or consequential damages, including, without limitation, loss of profits or other indirect losses, arising out of or in connection with your use or inability to use the Site. This limitation of liability shall apply to the fullest extent permitted by law.
We do not warrant or represent that:
- the Site is free from viruses, data overwriting programs, trojan horses or other destructive material;
- the information contained on the Site is accurate, complete or up to date.
The Site may contain technical inaccuracies or other defects and we do not warrant that such defects will be corrected. The Site and its contents are provided on an "as is" and "as available" basis. We expressly disclaim all warranties of any kind, including without limitation, any implied warranty regarding the usual conditions of use of the Site or the adequacy of the website for a usual or specific use, its quality or compliance with all statutory provisions. This limitation of liability shall apply to the fullest extent permitted by law.
These Terms and Conditions of Sale are governed and construed in accordance with the laws of Thailand. In the event of any dispute arising out of or in connection with or in relation to the application or interpretation of these Terms and Conditions of Sale, either party may by written notice to the other party, undertake to resolve any dispute amicably and in good faith by way of discussion which shall take place within ten (10) days after the receipt of the written notice, except where the parties agree to a different period.
In the event that the parties fail to resolve the dispute amicably within thirty (30) days after the commencement of the discussion, either party may refer such dispute to the competent courts of Thailand for resolution, and the parties agree to submit to the exclusive jurisdiction of the courts of Thailand in respect of such dispute.
Specific Terms and Conditions of Use Applicable to Hermès Event Booking
Editor
SAINT-HONORÉ (BANGKOK) COMPANY LIMITED
A private limited company by shares
Company registration number : 0105540009095
Office : 57 Park Ventures Ecoplex, Unit 1801 and 1808-1812, 18th Floor, Wireless Road, Lumpini Sub-district Pathumwan District, Bangkok, Thailand
Phone: +662 017 2000
Hosting company
Amazon Web Services UK limited
Greenhills Road, Tymon North, Dublin, Ireland
+1 844-902-4700
The use of this website https://www.hermes.com/th/en/story/322727-hermes-in-the-making-bangkok/ (“Site”), published and operated by Hermès International SCA, the parent company of the Hermès Group, granting Saint-Honoré (Bangkok) Company Limited the right to sell and provide services via the Site (“HERMÈS”), is subject to these general conditions of use (“Terms and Conditions of Use”). By using the Site, you acknowledge having read, understood, and accepted without reserve these Terms and Conditions of Use.
HERMES may modify and update these Terms and Conditions of Use at any time. The Terms and Conditions of Use in force at the time of use of the Site are those which are binding on you. We advise you to keep yourself regularly informed of the conditions in force.
2.1 Object
This Site allows you to submit a request to register for an event organized by HERMES or one of the companies of the Hermès Group (the "Events").
Appointment requests are made on the Site by:
- selecting the day and time of your choice from those offered;
- completing all the fields provided on the collection form. Otherwise, we will not be able to process your request; and
- accepting the Terms and Conditions of Use and clicking on the "Validate" button.
You will receive an email confirming that your request has been taken into account (the "Confirmation Email"). Invitations are personal and cannot be transferred to other people.
You will be able to cancel your participation in the Event from the confirmation email.
2.2. Intellectual Property
All materials featured on the Site (including without limitation, drawings, designs, models, illustrations, images, sound tracks, texts, logos, trademarks…) are the exclusive property of HERMÈS or its subsidiaries. You may not reproduce, by any means or process, totally or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such materials contained on the Site.
The "Hermès" trademark, the device trademark of a horse and carriage and all other Hermès-related trademarks and logos, whether or not registered, displayed on the Site, as well as the domain name "Hermes.com", are and will remain the exclusive property of HERMÈS. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose whatsoever without prior and express agreement of HERMÈS is prohibited.
You may not remove any copyright (droit d'auteur), trademark or other proprietary notice contained on the Site or any content contained therein. You may make a single copy of web pages published on the Site for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright (droit d'auteur) and other proprietary notices contained therein.
2.3 Disclaimer of warranty
HERMÈS does not warrant or represent that:
- the Site is free from viruses, data overwriting programs, trojan horses or other destructive material;
- the information contained on the Site is accurate, complete or up to date.
The Site may contain technical inaccuracies or other defects and HERMÈS does not warrant that such defects will be corrected. The Site and its contents are provided on an "as is" and "as available" basis. HERMÈS expressly disclaims all warranties of any kind, including without limitation, any implied warranty regarding the usual conditions of use of the Site or the adequacy of the website for a usual or specific use, its quality or compliance with all statutory provisions. This limitation of liability shall apply to the fullest extent permitted by law.
You warrant and represent that in participating in any Events, you agree to any additional terms and conditions, including accepting any waivers of liability, applicable to such Event as required.
2.4 Limitation of liability
HERMÈS shall not be liable to you or any third party for any indirect, incidental, special or consequential damages, including, without limitation, loss of profits or other indirect losses, arising out of or in connection with your use or inability to use the Site. This limitation of liability shall apply to the fullest extent permitted by law.
For any questions or complaints about these General Terms and Conditions of Use or about our personal data protection policy, we invite you to contact customer service by:
- telephone on +662 017 2000, Monday to Friday from 10 a.m. to 6 p.m.,
- e-mail to: service.th@hermes.com
Contact us
The answer to your question can certainly be found in the FAQs
You can also contact us outside public holidays:
Email : service.th@hermes.com Monday to Saturday 10:00 am - 8:00 pm UTC :