Cookies
Last updated
Thursday, October 9, 2025INFORMATIONS ABOUT COOKIES
A cookie is a small text file stored on your computer, tablet or mobile phone that makes it possible to save and track data about your use of the website. Hermes.com uses cookies to identify you or store your product selection in your basket, for example. Cookies are managed by your Internet browser.
By continuing to use the Hermes.com website, you consent to our cookie settings and agree that you understand the terms of our cookies policy.
You can edit your preferences at any time by going to the "Managing your cookie preferences" section.
There are two types of cookies on our website:
- Cookies strictly necessary for the website to function
These cookies allow you to use the main features of the Hermes.com website, such as storing your product selection in your basket. These cookies make browsing easier and are required to make online purchases. - Third-party cookies
These are particularly statistical analysis cookies that collect information about navigation on our website, thereby enabling us to improve your user experience and tailor the services to your preferences. There are also advertising cookies that aim to personalise and/or improve the content and browsing experience by providing you with interest-based services on other websites.
You can edit your preferences at any time by going to the "Managing your cookie preferences" section. - Facebook Pixel
Facebook Pixel : A tracking code is installed on all pages of this Website to collect or receive information from the Websites and elsewhere on the internet and use that information to (a) create custom audiences for ad, (b) measure conversion rates for that audience as activity on the Website and (c) use this information to target people on Facebook with relevant ads. The information shared with Facebook will be used in accordance with Facebook’s Data Policy under Facebook’s responsibility. At any time, you can opt out of installing Facebook Pixel by visiting the YourAdChoices or the Facebook Advert Preferences Page.
We use the following cookies on our website:
| Cookie placed by | Cookie name | Cookie purpose | Type |
| Hermes.com | ECOM_SESS | Cookies used: - to keep Hermes.com session opened during 1 hour when the customer adds a product in the cart - to store items stored in the cart. This cookie is mandatory to access Hermes.com cart. | Strictly Necessary Cookies |
| Hermes.com | GeoFilteringBanner | If the country detected for a user is different from the website country, a notification banner is displayed. | Strictly Necessary Cookies |
| Hermes.com | has_js | Storage of boolean information. | Strictly Necessary Cookies |
| Hermes.com | Locale-country-data | Stores information about country and language of visited pages. | Strictly Necessary Cookies |
| Hermes.com | correlation_id | Stores a unique identifier per user allowing to have more detailed information on errors in the logs. | Strictly Necessary Cookies |
| Hermes.com | x-xsrf-token | Stores a security token to prevent request forgery. | Strictly Necessary Cookies |
| Datadome | datadome _ | Datadome is a bot protection tool. | Strictly Necessary Cookies |
| New Relic | NREUM | This cookie is only created in browsers that do not support the Navigation Timing API. When a browser supports the Navigation Timing API, a native interface can be used to determine navigation start time. | Strictly Necessary Cookies |
| New Relic | NRAGENT | This cookie is created only when a token is handed out to an end user by the New Relic server. | Strictly Necessary Cookies |
| New Relic | SESSIONID | The SESSIONID cookie is used to store a session identifier so that New Relic can monitor session counts for an application. | Strictly Necessary Cookies |
| New Relic | JSESSIONID | Identifies the user’s http session and the user’s requests during a session. | Strictly Necessary Cookies |
| Didomi | didomi_token | Native Didomi cookie used to store the user’s consent information by purpose, in a token format with a consent identifier, along with metadata (date, version); strictly necessary to honor the user’s consent choices. Persistence: 12 months. | Essential |
| Didomi | euconsent-v2 | Contains the IAB TCF v2 consent string (“TC string”) representing consent and legitimate interest choices by purpose (analytics, media, functional); tied to advertising compliance within the Transparency & Consent Framework (TCF). Persistence: 12 months. | Essential |
| Genesys (LiveChat) | _genesys.widgets.webchat.autoInvite.disabled | Contains a value that disables or enables the WebChat autoInvite feature. It is dynamically updated based on the user's response to the initial WebChat invite. | Strictly Necessary Cookies |
| Genesys | _genesys.widgets.webchat.metaData | Contains all the Metadata details related to the current active chat session. | Strictly Necessary Cookies |
| Genesys | _genesys.widgets.webchat.state.asyncUnreadMessageCount | Keeps track of the number of unread messages related to an Async Chat, when WebChat is minimized. It is cleared whenever the WebChat Widget is maximized by the user to read the new messages. | Strictly Necessary Cookies |
| Genesys | _genesys.widgets.webchat.state.filters | Contains any prefilters that were added using WebChatService plugin commands addPrefilter or sendFilteredMessage. | Strictly Necessary Cookies |
| Genesys | _genesys.widgets.webchat.state.index | Contains the last unique Message ID for internal tracking purposes. | Strictly Necessary Cookies |
| Genesys | _genesys.widgets.webchat.state.keys | Can contain encrypted keys related to the current active chat session. | Strictly Necessary Cookies |
| Genesys | _genesys.widgets.webchat.state.lastMessageCountRead | Contains the number of messages that are read during an active chat session that calculates the number of unread messages when WebChat is minimized. It is automatically cleared whenever the WebChat Widget is maximized or closed/ended. | Strictly Necessary Cookies |
| Genesys | _genesys.widgets.webchat.state.minimized | Contains the WebChat Widget minimized or maximized state for internal tracking purposes. | Strictly Necessary Cookies |
| Genesys | _genesys.widgets.webchat.state.open | Contains the WebChat Widget open or close state for internal tracking purposes. | Strictly Necessary Cookies |
| Genesys | _genesys.widgets.webchat.state.ping | Contains the time at which the last successful request was made to the server. | Strictly Necessary Cookies |
| Genesys | _genesys.widgets.webchat.state.purecloud-v2-sockets.ConversationID | Used only with Genesys Cloud V2 API, containing the active conversation ID related to the current chat session. | Strictly Necessary Cookies |
| Genesys | _genesys.widgets.webchat.state.purecloud-v2-sockets.JWtoken | Used only with Genesys Cloud V2 API, containing the JWT token related to the current active chat session. | Strictly Necessary Cookies |
| Genesys | _genesys.widgets.webchat.state.purecloud-v2-sockets.LastMsgId | Used only with Genesys Cloud V2 API, containing the last unique ID of the message sent in the WebChat Widget. | Strictly Necessary Cookies |
| Genesys | _genesys.widgets.webchat.state.purecloud-v2-sockets.MemberID | Used only with Genesys Cloud V2 API, containing the user ID of the WebChat Widget related to the current active chat session. | Strictly Necessary Cookies |
| Genesys | _genesys.widgets.webchat.state.purecloud-v2-sockets.WS_URL | Used only with Genesys Cloud V2 API, containing the WebSocket event stream URI for listening to new incoming messages. | Strictly Necessary Cookies |
| Genesys | _genesys.widgets.webchat.state.session | Contains the unique Session ID related to the current active chat session. It is used to restore the active chat session during scenarios like page refresh or page navigation. | Strictly Necessary Cookies |
| Genesys | _genesys.widgets.webchat.state.unreadMessage | Tracks the number of unread messages during an active chat session, when WebChat is minimized. It is cleared whenever the WebChat Widget is maximized by the user to read the new messages. | Strictly Necessary Cookies |
| Google Analytics | _ga | This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. | Statiscal Cookies |
| Google Analytics | _gat_UA-- | Follows statistics about site use. | Statiscal Cookies |
| Google Analytics | _gid | Stores information collected to be used for statistics. | Statiscal Cookies |
| Google Analytics | dc_gtm_UA | Monitors the query rate to the Google Analytics servers. | Statiscal Cookies |
| Google Advertising | SSID, SAPISID | This cookie is used by Google Advertising to measure the performance of advertising campaigns. | Targeting Cookies |
| Doubleclick (Google) | Id + DSID | Allows to distinguish each user. | Targeting Cookies |
| Doubleclick | test_cookie | Used to check if the user's browser supports cookies. | Targeting Cookies |
| Doubleclick (Google) | _glc_au | Used to store information on audiences linked to Google Analytics for advertising retargeting purposes. | Targeting Cookie |
| datr | This cookie is set by Facebook and it is used to control the find us on Facebook like box. | Optional | |
| locale | It contains the client location, example: "FR_fr". | Optional | |
| reg_fb_gate | Records the first Facebook page visited. Set when a visitor is not a Facebook user or not logged in to Facebook. Tracks registration effectiveness. | Optional | |
| reg_fb_ref | Records the first Facebook page visited. Set when a visitor is not a Facebook user or not logged in to Facebook. Tracks registration effectiveness. | Optional | |
| _fbp, facebook.com, ATN fr | This cookie is set by Facebook and follow the performance on the website in order to create custom audiences for ad, measure conversion rates for that audience as activity on the Website and use this information to target people on Facebook with relevant ads. | Targeting | |
| Atdmt | AA003, ATN | ATDMT is a tracking cookie served by Facebook subsidiary Atlas Solutions and used as a third-party cookie by several websites. | Targeting |
You can easily disable and/or delete cookies from your computer, tablet or mobile phone by managing your browser settings.
We recommend that you do not disable cookies strictly necessary for the website to function (cookie described as "essential" in the "What cookies do we use?" table) because this would prevent you from ordering online and enjoying the services of the Hermes.com website.
In order to manage cookies to best suit your needs, please bear in mind the purpose of cookies when setting your browser.
Please find below instructions about managing and disabling cookies, depending on your browser:
Internet Explorer
Go to Tools menu, then Internet Options.
Click on Confidentiality, then click on Advanced.
In the Cookies window, select your preferences.
Google Chrome
Click the Chrome menu, the upper right button.
Select Settings then click on Show advanced settings.
In the Privacy section, click the Content settings button.
Select your preferred option(s) in the Cookies section.
Firefox
Go to Tools then Options menu.
Click on the Privacy settings.
Select Use custom settings for history.
Select your preferred option(s) on the Accept cookies from sites section.
Safari
Click on Safari, then Preferences.
Click on the Privacy tab.
Go to Block cookies and select your preferred option(s).
Contact us
The answer to your question can certainly be found in the FAQs
You can also contact us outside public holidays:
Email : service.th@hermes.com Monday to Saturday 10:00 am - 8:00 pm UTC :