Collect in store

You can collect products ordered via Hermes.com in store. This service is only available in certain stores and for certain products when choosing the delivery method when placing your order.

You will receive an email to confirm that your order has arrived in store. You will then have 14 days to collect it.

To collect your order, please speak to a member of the sales staff when you come to the store. You must bring the following items with you:

• the email confirming the availability of your order (printed or on your phone screen)
• proof of identity.

When placing your order, you can designate a third party to pick up your products in store. Please state their first name and surname in the fields provided for this purpose and forward them the email informing you that your order is available in store, which will allow them to pick up your items on presentation of their ID.
If the order has already been placed please contact our Customer Service department by telephone or by email under the "Contact us" section to inform the store of the third-party collection. Please allow 24h notice.

You will receive an email to confirm that your order has arrived in store. You will then have 14 days to collect it.